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Assistant Manager, Operation (Chargeback )
Location：Guang Zhou
Job Responsibilities
1. Handle disputes investigation and exercise chargeback on credit card transactions according to rules and regulations lay down by Card Associations to minimize the loss of Bank and cardholders;
2. Provide extraordinary service through phone interactions with customers, focusing on resolving their requests the first time with an efficient, accurate, professional and courteous manner to create customer loyalty;
3. Defuse irate customers and resolve challenging inquiries utilizing negotiation skills while following guidelines in an effort to satisfy the customer;
4. Maintain equipment, systems and general work environment in good condition and ensure that issues/problems are investigated / resolved immediately or escalated to Line Manager;
5. Implement Group Compliance Policy by containing compliance risk in conjunction with the relevant compliance department.
Requirement:
1. Diploma or degree in any discipline, higher qualification not a bar provided aspirations commensurate with the position;
2. Ability to speak and understand English fluently, and write business letters and reports
3. Have good conversational / telephone skills;
4. Ability to learn quickly, transfer knowledge appropriately, understand and interpret numeric data.
[本话题由 shallma 于 2012-04-12 15:17:06 编辑] | 
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