知名外资公司招Help Desk Support for APAC North（成功概率高）
<DIV><P style="TEXT-INDENT: -18pt; MARGIN: 0cm 0cm 0pt" class=MsoNormal><B style="mso-bidi-font-weight: normal"><SPAN style="COLOR: #e36c0a; FONT-SIZE: 18pt; mso-fareast-font-family: 宋体; mso-fareast-language: ZH-CN" lang=EN-GB><FONT face=Calibri> </FONT></SPAN></B></P>
<P style="TEXT-INDENT: -18pt; MARGIN: 0cm 0cm 0pt; mso-outline-level: 1" class=MsoNormal><B style="mso-bidi-font-weight: normal"><SPAN style="COLOR: #e36c0a; FONT-SIZE: 18pt; mso-fareast-language: ZH-CN" lang=EN-GB><FONT face=Calibri>Company Profile</FONT></SPAN></B></P>
<P style="MARGIN-LEFT: -21.3pt"><SPAN style="FONT-FAMILY: Calibri; COLOR: #404040; FONT-SIZE: 11pt; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-US; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt" lang=EN-GB>Text100 is a global communications consultancy with a footprint across 26 countries worldwide. Today, we help shape conversations in the digital age and beyond for some of the world’s leading technology, internet and digital lifestyle brands, including Cisco, Facebook, IBM, Lenovo, Rakuten and Symantec.</SPAN></P>
<P style="MARGIN-LEFT: -21.3pt"><SPAN style="FONT-FAMILY: Calibri; COLOR: #404040; FONT-SIZE: 11pt; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-US; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt" lang=EN-GB>Text100’s dynamic, people-centric culture combined with a strong focus on delivering client satisfaction continues to achieve industry recognition, including The Holmes Report’s “</SPAN><SPAN lang=EN-US><A href="http://www.holmesreport.com/news-info/12027/Edelman-Named-AsiaPacific-Consultancy-Of-The-Year.aspx"><SPAN style="FONT-FAMILY: Calibri; COLOR: #404040; FONT-SIZE: 11pt; TEXT-DECORATION: none; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-US; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt; text-underline: none" lang=EN-GB>Digital Consultancy of the Year for 2012</SPAN></A></SPAN><SPAN style="FONT-FAMILY: Calibri; COLOR: #404040; FONT-SIZE: 11pt; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-US; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt" lang=EN-GB>” and the Campaign Asia PR Award’s “Winner Best Digital Campaign 2011.”</SPAN></P>
<P style="TEXT-INDENT: -18pt; MARGIN: 0cm 0cm 0pt" class=MsoNormal><B style="mso-bidi-font-weight: normal"><SPAN style="COLOR: #e36c0a; FONT-SIZE: 12pt; mso-fareast-language: ZH-CN" lang=EN-GB><FONT face=Calibri> </FONT></SPAN></B></P>
<P style="TEXT-INDENT: -18pt; MARGIN: 0cm 0cm 0pt" class=MsoNormal><B style="mso-bidi-font-weight: normal"><SPAN style="COLOR: #e36c0a; FONT-SIZE: 12pt; mso-fareast-language: ZH-CN" lang=EN-GB><FONT face=Calibri> </FONT></SPAN></B></P>
<P style="TEXT-INDENT: -18pt; MARGIN: 0cm 0cm 0pt; mso-outline-level: 1" class=MsoNormal><B style="mso-bidi-font-weight: normal"><SPAN style="COLOR: #e36c0a; FONT-SIZE: 18pt; mso-fareast-language: ZH-CN" lang=EN-GB><FONT face=Calibri>Job Title:<SPAN style="mso-spacerun: yes"> </SPAN>Desktop Support Technician</FONT></SPAN></B></P>
<P style="TEXT-INDENT: -18pt; MARGIN: 0cm 0cm 0pt; mso-outline-level: 1" class=MsoNormal><FONT face=Calibri><B style="mso-bidi-font-weight: normal"><SPAN style="COLOR: #e36c0a; FONT-SIZE: 12pt; mso-fareast-language: ZH-CN" lang=EN-GB>Location:<SPAN style="mso-spacerun: yes"> </SPAN>Beijing</SPAN></B><B style="mso-bidi-font-weight: normal"><SPAN style="COLOR: #e36c0a; FONT-SIZE: 12pt; mso-fareast-font-family: 宋体; mso-fareast-language: ZH-CN" lang=EN-GB></SPAN></B></FONT></P>
<P style="TEXT-INDENT: -18pt; MARGIN: 0cm 0cm 0pt" class=MsoNormal><B style="mso-bidi-font-weight: normal"><SPAN style="COLOR: #e36c0a; FONT-SIZE: 12pt; mso-fareast-font-family: 宋体; mso-fareast-language: ZH-CN" lang=EN-GB><FONT face=Calibri> </FONT></SPAN></B></P>
<P style="TEXT-INDENT: -18pt; MARGIN: 0cm 0cm 0pt; mso-outline-level: 1" class=MsoNormal><FONT face=Calibri><B style="mso-bidi-font-weight: normal"><SPAN style="COLOR: #e36c0a; FONT-SIZE: 12pt" lang=EN-GB>Position Summary</SPAN></B><B style="mso-bidi-font-weight: normal"><SPAN style="COLOR: #e36c0a; FONT-SIZE: 12pt; mso-fareast-language: ZH-CN" lang=EN-GB></SPAN></B></FONT></P>
<P style="MARGIN: 0cm 0cm 0pt -14.2pt" class=MsoNormal><FONT size=3><FONT color=#404040><FONT face=Calibri><SPAN style="mso-bidi-font-size: 12.0pt" lang=EN-GB>The</SPAN><SPAN style="mso-fareast-language: ZH-CN; mso-bidi-font-size: 12.0pt" lang=EN-GB> APAC</SPAN><SPAN style="mso-fareast-font-family: 宋体; mso-fareast-language: ZH-CN; mso-bidi-font-size: 12.0pt" lang=EN-GB> North</SPAN><SPAN style="mso-fareast-language: ZH-CN; mso-bidi-font-size: 12.0pt" lang=EN-GB> </SPAN><SPAN style="mso-bidi-font-size: 12.0pt" lang=EN-GB>Desktop Support Technician requires very good English skills.<SPAN style="mso-spacerun: yes"> </SPAN>This position will handle all 1st and 2nd tier Help Desk calls in the APAC </SPAN><SPAN style="mso-fareast-font-family: 宋体; mso-fareast-language: ZH-CN; mso-bidi-font-size: 12.0pt" lang=EN-GB>North </SPAN><SPAN style="mso-bidi-font-size: 12.0pt" lang=EN-GB>region, and assist senior IT staff on global projects.<SPAN style="mso-spacerun: yes"> </SPAN></SPAN><B style="mso-bidi-font-weight: normal"><SPAN style="COLOR: #e36c0a; FONT-SIZE: 12pt; mso-fareast-language: ZH-CN" lang=EN-GB></SPAN></B></FONT></FONT></FONT></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><B style="mso-bidi-font-weight: normal"><SPAN style="COLOR: #e36c0a; FONT-SIZE: 12pt" lang=EN-GB><FONT face=Calibri> </FONT></SPAN></B></P>
<P style="TEXT-INDENT: -18pt; MARGIN: 0cm 0cm 0pt; mso-outline-level: 1" class=MsoNormal><B style="mso-bidi-font-weight: normal"><SPAN style="COLOR: #e36c0a; FONT-SIZE: 12pt" lang=EN-GB><FONT face=Calibri>Responsibilities</FONT></SPAN></B></P>
<P style="TEXT-INDENT: -18pt; MARGIN: 0cm 0cm 0pt 18pt; mso-add-space: auto; mso-list: l0 level1 lfo1" class=ListParagraphCxSpFirst><FONT color=#404040><SPAN style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt" lang=EN-GB><SPAN style="mso-list: Ignore"><FONT size=3>·</FONT><SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><SPAN style="mso-bidi-font-size: 12.0pt" lang=EN-GB><FONT face=Calibri><FONT size=3>Monitor Help Desk tracking system and handle trouble tickets</FONT></FONT></SPAN></FONT></P>
<P style="TEXT-INDENT: -18pt; MARGIN: 0cm 0cm 0pt 18pt; mso-add-space: auto; mso-list: l0 level1 lfo1" class=ListParagraphCxSpMiddle><FONT color=#404040><SPAN style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt" lang=EN-GB><SPAN style="mso-list: Ignore"><FONT size=3>·</FONT><SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><SPAN style="mso-bidi-font-size: 12.0pt" lang=EN-GB><FONT face=Calibri><FONT size=3>Escalate serious issues to senior IT staff</FONT></FONT></SPAN></FONT></P>
<P style="TEXT-INDENT: -18pt; MARGIN: 0cm 0cm 0pt 18pt; mso-add-space: auto; mso-list: l0 level1 lfo1" class=ListParagraphCxSpMiddle><FONT color=#404040><SPAN style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt" lang=EN-GB><SPAN style="mso-list: Ignore"><FONT size=3>·</FONT><SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><SPAN style="mso-bidi-font-size: 12.0pt" lang=EN-GB><FONT face=Calibri><FONT size=3>Support senior IT staff with global projects</FONT></FONT></SPAN></FONT></P>
<P style="TEXT-INDENT: -18pt; MARGIN: 0cm 0cm 0pt 18pt; mso-add-space: auto; mso-list: l0 level1 lfo1" class=ListParagraphCxSpLast><FONT color=#404040><SPAN style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt" lang=EN-GB><SPAN style="mso-list: Ignore"><FONT size=3>·</FONT><SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><SPAN style="mso-bidi-font-size: 12.0pt" lang=EN-GB><FONT size=3><FONT face=Calibri>Manage inventory and documentation for the entire region</FONT></FONT></SPAN></FONT></P>
<P style="TEXT-INDENT: -18pt; MARGIN: 0cm 0cm 0pt 18pt; mso-list: l0 level1 lfo1" class=MsoIndex2><SPAN style="FONT-FAMILY: Symbol; COLOR: #404040; FONT-SIZE: 11pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt" lang=EN-GB><SPAN style="mso-list: Ignore">·<SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><SPAN style="FONT-FAMILY: Calibri; COLOR: #404040; FONT-SIZE: 11pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt" lang=EN-GB>General Help Desk Services</SPAN><SPAN style="FONT-FAMILY: Calibri; COLOR: #404040; FONT-SIZE: 11pt; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: ZH-CN; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt" lang=EN-GB> for APAC North (including China, HK, Japan, Malaysia & Singapore)</SPAN><SPAN style="FONT-FAMILY: Calibri; COLOR: #404040; FONT-SIZE: 11pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt" lang=EN-GB></SPAN></P>
<P style="MARGIN: 0cm 0cm 0pt 18pt; mso-add-space: auto" class=ListParagraph><SPAN style="COLOR: windowtext; FONT-SIZE: 9pt" lang=EN-GB><FONT face=Calibri> </FONT></SPAN></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN style="FONT-SIZE: 10pt" lang=EN-GB><FONT color=#404040 face=Calibri> </FONT></SPAN></P>
<P style="MARGIN: 0cm 0cm 0pt -18pt; mso-outline-level: 1" class=MsoNormal><B style="mso-bidi-font-weight: normal"><SPAN style="COLOR: #e36c0a; FONT-SIZE: 12pt" lang=EN-GB><FONT face=Calibri>Qualifications</FONT></SPAN></B></P>
<P style="TEXT-INDENT: -18pt; MARGIN: 0cm 0cm 0pt 18pt; mso-add-space: auto; mso-list: l0 level1 lfo1" class=ListParagraphCxSpFirst><FONT color=#404040><SPAN style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt" lang=EN-GB><SPAN style="mso-list: Ignore"><FONT size=3>·</FONT><SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><FONT face=Calibri><FONT size=3><SPAN style="mso-bidi-font-size: 12.0pt" lang=EN-GB>Must have very good English skills</SPAN><SPAN style="mso-fareast-font-family: 宋体; mso-fareast-language: ZH-CN; mso-bidi-font-size: 12.0pt" lang=EN-GB> in both oral & written English (speak fluent English!)</SPAN><SPAN style="mso-bidi-font-size: 12.0pt" lang=EN-GB></SPAN></FONT></FONT></FONT></P>
<P style="TEXT-INDENT: -18pt; MARGIN: 0cm 0cm 0pt 18pt; mso-add-space: auto; mso-list: l0 level1 lfo1" class=ListParagraphCxSpLast><FONT color=#404040><SPAN style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt" lang=EN-GB><SPAN style="mso-list: Ignore"><FONT size=3>·</FONT><SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><FONT size=3><FONT face=Calibri><SPAN style="mso-fareast-language: ZH-CN; mso-bidi-font-size: 12.0pt" lang=EN-GB>Undergraduate degree that is IR related</SPAN><SPAN style="mso-bidi-font-size: 12.0pt" lang=EN-GB></SPAN></FONT></FONT></FONT></P>
<P style="TEXT-INDENT: -18pt; MARGIN: 0cm 0cm 0pt 18pt; mso-list: l0 level1 lfo1" class=MsoIndex2><SPAN style="FONT-FAMILY: Symbol; COLOR: #404040; FONT-SIZE: 11pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt" lang=EN-GB><SPAN style="mso-list: Ignore">·<SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><SPAN style="FONT-FAMILY: Calibri; COLOR: #404040; FONT-SIZE: 11pt; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: ZH-CN; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt" lang=EN-GB>At least 6 months of work experience in an IT position.</SPAN><SPAN style="FONT-FAMILY: Calibri; COLOR: #404040; FONT-SIZE: 11pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt" lang=EN-GB></SPAN></P>
<P style="TEXT-INDENT: -18pt; MARGIN: 0cm 0cm 0pt 18pt; mso-list: l0 level1 lfo1" class=MsoIndex2><SPAN style="FONT-FAMILY: Symbol; COLOR: #404040; FONT-SIZE: 11pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt" lang=EN-GB><SPAN style="mso-list: Ignore">·<SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><SPAN style="FONT-FAMILY: Calibri; COLOR: #404040; FONT-SIZE: 11pt; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: ZH-CN; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt" lang=EN-GB>Experience with Microsoft technologies</SPAN><SPAN style="FONT-FAMILY: Calibri; COLOR: #404040; FONT-SIZE: 11pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt" lang=EN-GB></SPAN></P>
<P style="MARGIN: 0cm 0cm 0pt -18pt" class=MsoNormal><B style="mso-bidi-font-weight: normal"><SPAN style="COLOR: #e36c0a; FONT-SIZE: 12pt; mso-fareast-language: ZH-CN" lang=EN-GB><FONT face=Calibri> </FONT></SPAN></B></P>
<P style="MARGIN: 0cm 0cm 0pt -18pt; mso-outline-level: 1" class=MsoNormal><B style="mso-bidi-font-weight: normal"><SPAN style="COLOR: #e36c0a; FONT-SIZE: 12pt" lang=EN-GB><FONT face=Calibri>Desired Qualifications</FONT></SPAN></B></P>
<P style="TEXT-INDENT: -18pt; MARGIN: 0cm 0cm 0pt 18pt; mso-add-space: auto; mso-list: l0 level1 lfo1" class=ListParagraphCxSpFirst><FONT color=#404040><SPAN style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt" lang=EN-GB><SPAN style="mso-list: Ignore"><FONT size=3>·</FONT><SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><SPAN style="mso-bidi-font-size: 12.0pt" lang=EN-GB><FONT face=Calibri><FONT size=3>Experience with Microsoft Exchange</FONT></FONT></SPAN></FONT></P>
<P style="TEXT-INDENT: -18pt; MARGIN: 0cm 0cm 0pt 18pt; mso-add-space: auto; mso-list: l0 level1 lfo1" class=ListParagraphCxSpMiddle><FONT color=#404040><SPAN style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt" lang=EN-GB><SPAN style="mso-list: Ignore"><FONT size=3>·</FONT><SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><SPAN style="mso-bidi-font-size: 12.0pt" lang=EN-GB><FONT size=3 face=Calibri>Experience with smartphones and phone systems</FONT><A name=_GoBack></A></SPAN></FONT></P>
<P style="TEXT-INDENT: -18pt; MARGIN: 0cm 0cm 0pt 18pt; mso-add-space: auto; mso-list: l0 level1 lfo1" class=ListParagraphCxSpLast><FONT color=#404040><SPAN style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt" lang=EN-GB><SPAN style="mso-list: Ignore"><FONT size=3>·</FONT><SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><FONT size=3><FONT face=Calibri><SPAN style="mso-fareast-font-family: 宋体; mso-fareast-language: ZH-CN; mso-bidi-font-size: 12.0pt" lang=EN-GB>Preferably with overseas education background</SPAN><SPAN style="mso-bidi-font-size: 12.0pt" lang=EN-GB></SPAN></FONT></FONT></FONT></P>
<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN lang=EN-GB><FONT color=#404040 size=3 face=Calibri> 有意向者直接发邮件至</P>
<DIV id=_mailheader$from_> <A href="mailto:helenaliu8@yahoo.com">helenaliu8@yahoo.com</A></DIV>
<DIV>该岗位核心要求
<DIV style="BACKGROUND-COLOR: transparent; FONT-STYLE: normal; FONT-FAMILY: times new roman, new york, times, serif; COLOR: rgb(0,0,0); FONT-SIZE: 15px"><SPAN>英文要特别好，刚毕业或海归学IT类专业，没有什么实际工作经验没关系，关键是可以用英文进行口头和笔头交流。</SPAN></DIV></DIV></FONT></SPAN></DIV>
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