【上海】【北京】【Helpdesk Support Engineer】ITCS GROUP

熊洁菁

We are looking for a Helpdesk Support Engineer to join our team! We
are a regional IT Consulting firm focus in Global financial
institutions.

Job Description
Ø   Deliver high quality desktop support for end users;
Ø   Install, configure and maintain personal computers, printer /
network / Internet access support, and other related equipment,
devices and systems;
Ø   Perform hardware and software installation and upgrades;
Ø   Investigate and troubleshoot user problem, perform root cause analysis;
Ø   Ensure timely user notification on maintenance and effects on
system availability
Ø   Other Ad hoc duties as assigned
Job Requirement
Ø   Diploma holder or above in Computer Science or equivalent
Ø   3 years working experience in IT Industry, preferably in
International firms;
Ø   Good command of English (both spoken and written) and fluency in
spoken Chinese is a must;
Ø   Possess good customer handling skills, experience in dealing with
VIP and foreigners;
Ø   Good organizational skills with the ability to multi-task and
prioritize conflicting demands effectively;
Ø   Proactive and "can-do" working attitude;
Ø   Able to work under pressure and tight schedule;
Ø   Holder of MCSA/MCSE/CCNA is an advantage

 

How to apply?
Interested party please submit your CV with your current and expected
salary to Vivian.xiong@itcs-group.com

 

ABOUT ITCS Group
The ITCS Group (www.itcs-group.com) is a management consulting,
technology services and IT outsourcing company. We provide customized
consulting solutions, IT resourcing, project management and
off/on-shore application development services across the Asia Pacific
region.
Strategically located in Hong Kong, Japan, Singapore, Australia and
India, we deliver services to Global Corporations, Fortune 500
companies and growing organizations. We work across key vertical
markets that include Finance & Banking, Insurance, Legal and
Communications & Technology where we collaborate with our clients to
lower costs, improve efficiencies, reduce risk and bring about
competitive advantage.
We are currently looking for bright, energetic and professional people
to join our team for different IT projects.