分会 › 海归集团西安分会 › 北京，某知名国际机构招海归customer service

Dolores C 发表于 2011-8-24 14:54:34

北京，某知名国际机构招海归customer service

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<DIV class=detail><SPAN style="LETTER-SPACING: 0pt; FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt; mso-bidi-font-weight: bold">JD如下，如果有北京同学（英语国家留学经验）有兴趣或者想进一步了解工作，请联络本人，Dolores，我的邮箱：<A href="mailto:dolores.chiang@rmgselection.com"><FONT color=#3b5998>dolores.chiang@rmgselection.com</FONT></A>,或致电<FONT face="Arial Black"><SPAN style="FONT-FAMILY: 'Calibri', 'sans-serif'; COLOR: #0f243e; FONT-SIZE: 11pt; mso-fareast-font-family: SimSun; mso-fareast-language: ZH-CN; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-theme-font: minor-fareast">5907 1700 - 8026</SPAN></FONT></SPAN> </DIV>
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<DIV class=detail><U><SPAN style="LETTER-SPACING: 0pt; FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt; mso-bidi-font-weight: bold"></SPAN></U><U><SPAN style="LETTER-SPACING: 0pt; FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt; mso-bidi-font-weight: bold">Overall Purpose of the Job :</SPAN></U> </DIV>
<DIV class=detail><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-US; mso-ansi-language: EN-US; mso-bidi-language: AR-SA">The Group aims to be a global and leading provider of Customer Care services to key target client segments. This position is responsible for delivering professional and expert services to our customers</SPAN></DIV>
<DIV class=detail><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-US; mso-ansi-language: EN-US; mso-bidi-language: AR-SA"></SPAN></DIV>
<DIV class=detail><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-US; mso-ansi-language: EN-US; mso-bidi-language: AR-SA"><U><SPAN style="LETTER-SPACING: 0pt; FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt; mso-bidi-font-weight: bold">Specific Duties:</SPAN></U> <U><SPAN style="LETTER-SPACING: 0pt; FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt; mso-bidi-font-weight: bold"></SPAN></U><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt">Handles customer requests on behalf of our clients, via phone, email, and/or chat. </SPAN></DIV>
<DIV class=detail><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-US; mso-ansi-language: EN-US; mso-bidi-language: AR-SA"><STRONG>Researches and fulfills requests from customers globally in areas including dining, entertainment, travel, sports &amp; recreation including golf, shopping, and unusual requests.</STRONG></SPAN></DIV>
<DIV class=detail><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-US; mso-ansi-language: EN-US; mso-bidi-language: AR-SA"></SPAN></DIV>
<DIV class=detail><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-US; mso-ansi-language: EN-US; mso-bidi-language: AR-SA"><U><SPAN style="FONT-STYLE: normal; LETTER-SPACING: 0pt; COLOR: windowtext; FONT-SIZE: 10pt; mso-bidi-font-family: Arial">Required Competencies</SPAN></U><U><SPAN style="FONT-STYLE: normal; LETTER-SPACING: 0pt; COLOR: windowtext; FONT-SIZE: 10pt; mso-bidi-font-family: Arial"></SPAN></U>
<TABLE style="BORDER-COLLAPSE: collapse; mso-table-layout-alt: fixed; mso-yfti-tbllook: 480; mso-padding-alt: 0in 5.4pt 0in 5.4pt" class=MsoNormalTable border=0 cellSpacing=0 cellPadding=0 width=631>
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<TD style="BORDER-BOTTOM-COLOR: #f0f0f0; PADDING-BOTTOM: 0in; BACKGROUND-COLOR: transparent; BORDER-TOP-COLOR: #f0f0f0; PADDING-LEFT: 5.4pt; WIDTH: 99pt; PADDING-RIGHT: 5.4pt; BORDER-RIGHT-COLOR: #f0f0f0; BORDER-LEFT-COLOR: #f0f0f0; PADDING-TOP: 0in" vAlign=top width=132>
<P style="MARGIN: 0in 0in 0pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; COLOR: #0d0d0d; FONT-SIZE: 10pt">Communication Skills</SPAN></P></TD>
<TD style="BORDER-BOTTOM-COLOR: #f0f0f0; PADDING-BOTTOM: 0in; BACKGROUND-COLOR: transparent; BORDER-TOP-COLOR: #f0f0f0; PADDING-LEFT: 5.4pt; WIDTH: 5.2in; PADDING-RIGHT: 5.4pt; BORDER-RIGHT-COLOR: #f0f0f0; BORDER-LEFT-COLOR: #f0f0f0; PADDING-TOP: 0in" vAlign=top width=499>
<P style="MARGIN: 0in 0in 0pt 0.25in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt">Ask for clarifications openly and objectively</SPAN></P>
<P style="MARGIN: 0in 0in 0pt 0.25in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt">Listen to what customers are saying directly and indirectly</SPAN></P>
<P style="MARGIN: 0in 0in 0pt 0.25in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt">Takes instructions and effectively apply to own work</SPAN></P>
<P style="MARGIN: 0in 0in 0pt 0.25in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt">Explain simple information and concepts clearly and logically, verbally and in writing</SPAN></P>
<P style="TEXT-ALIGN: justify; MARGIN: 0in 0in 0pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; COLOR: #0d0d0d; FONT-SIZE: 10pt"></SPAN></P></TD></TR></TBODY></TABLE>
<P style="MARGIN: 0in 0in 0pt; mso-hyphenate: auto"></P>
<TABLE style="BORDER-COLLAPSE: collapse; mso-table-layout-alt: fixed; mso-yfti-tbllook: 480; mso-padding-alt: 0in 5.4pt 0in 5.4pt" class=MsoNormalTable border=0 cellSpacing=0 cellPadding=0 width=631>
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<TR style="mso-yfti-irow: 0; mso-yfti-firstrow: yes">
<TD style="BORDER-BOTTOM-COLOR: #f0f0f0; PADDING-BOTTOM: 0in; BACKGROUND-COLOR: transparent; BORDER-TOP-COLOR: #f0f0f0; PADDING-LEFT: 5.4pt; WIDTH: 99pt; PADDING-RIGHT: 5.4pt; BORDER-RIGHT-COLOR: #f0f0f0; BORDER-LEFT-COLOR: #f0f0f0; PADDING-TOP: 0in" vAlign=top width=132>
<P style="MARGIN: 0in 0in 0pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; COLOR: #0d0d0d; FONT-SIZE: 10pt">Drive for Results</SPAN></P></TD>
<TD style="BORDER-BOTTOM-COLOR: #f0f0f0; PADDING-BOTTOM: 0in; BACKGROUND-COLOR: transparent; BORDER-TOP-COLOR: #f0f0f0; PADDING-LEFT: 5.4pt; WIDTH: 5.2in; PADDING-RIGHT: 5.4pt; BORDER-RIGHT-COLOR: #f0f0f0; BORDER-LEFT-COLOR: #f0f0f0; PADDING-TOP: 0in" vAlign=top width=499>
<P style="MARGIN: 0in 0in 0pt 0.25in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt">Shows a sense of responsibility and urgency towards goal attainment</SPAN></P>
<P style="MARGIN: 0in 0in 0pt 0.25in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt">Is results rather than activity oriented</SPAN></P>
<P style="MARGIN: 0in 0in 0pt 0.25in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt">Has a reputation of getting things done well and on time</SPAN></P>
<P style="MARGIN: 0in 0in 0pt 0.25in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt">Able to work around barriers to performance<B style="mso-bidi-font-weight: normal"></B></SPAN></P>
<P style="TEXT-ALIGN: justify; MARGIN: 0in 0in 0pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; COLOR: #0d0d0d; FONT-SIZE: 10pt"></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 1">
<TD style="BORDER-BOTTOM-COLOR: #f0f0f0; PADDING-BOTTOM: 0in; BACKGROUND-COLOR: transparent; BORDER-TOP-COLOR: #f0f0f0; PADDING-LEFT: 5.4pt; WIDTH: 99pt; PADDING-RIGHT: 5.4pt; BORDER-RIGHT-COLOR: #f0f0f0; BORDER-LEFT-COLOR: #f0f0f0; PADDING-TOP: 0in" vAlign=top width=132>
<P style="MARGIN: 0in 0in 0pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; COLOR: #0d0d0d; FONT-SIZE: 10pt">Business Focus</SPAN></P></TD>
<TD style="BORDER-BOTTOM-COLOR: #f0f0f0; PADDING-BOTTOM: 0in; BACKGROUND-COLOR: transparent; BORDER-TOP-COLOR: #f0f0f0; PADDING-LEFT: 5.4pt; WIDTH: 5.2in; PADDING-RIGHT: 5.4pt; BORDER-RIGHT-COLOR: #f0f0f0; BORDER-LEFT-COLOR: #f0f0f0; PADDING-TOP: 0in" vAlign=top width=499>
<P style="MARGIN: 0in 0in 0pt 0.25in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt">Possesses some knowledge of the costs associated to own functional area/project group</SPAN></P>
<P style="MARGIN: 0in 0in 0pt 0.25in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt">Implements ways to control and manage cost through close supervision</SPAN></P>
<P style="TEXT-ALIGN: justify; MARGIN: 0in 0in 0pt 0.25in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt">Implements projects through close supervision<SPAN style="COLOR: #0d0d0d"></SPAN></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 2">
<TD style="BORDER-BOTTOM-COLOR: #f0f0f0; PADDING-BOTTOM: 0in; BACKGROUND-COLOR: transparent; BORDER-TOP-COLOR: #f0f0f0; PADDING-LEFT: 5.4pt; WIDTH: 99pt; PADDING-RIGHT: 5.4pt; BORDER-RIGHT-COLOR: #f0f0f0; BORDER-LEFT-COLOR: #f0f0f0; PADDING-TOP: 0in" vAlign=top width=132>
<P style="MARGIN: 0in 0in 0pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; COLOR: #0d0d0d; FONT-SIZE: 10pt">Teamwork and Collaboration</SPAN></P></TD>
<TD style="BORDER-BOTTOM-COLOR: #f0f0f0; PADDING-BOTTOM: 0in; BACKGROUND-COLOR: transparent; BORDER-TOP-COLOR: #f0f0f0; PADDING-LEFT: 5.4pt; WIDTH: 5.2in; PADDING-RIGHT: 5.4pt; BORDER-RIGHT-COLOR: #f0f0f0; BORDER-LEFT-COLOR: #f0f0f0; PADDING-TOP: 0in" vAlign=top width=499>
<P style="MARGIN: 0in 0in 0pt 0.25in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt">Maintains the focus of the team on their goals, builds a collaborative work ethic</SPAN></P>
<P style="MARGIN: 0in 0in 0pt 0.25in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt">Clarifies and understand self and others’ roles</SPAN></P>
<P style="MARGIN: 0in 0in 0pt 0.25in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt">Able to manage the various relationships across teams through some supervision</SPAN></P>
<P style="MARGIN: 0in 0in 0pt 0.25in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt">Be able to work independently and perform well with little supervision</SPAN></P>
<P style="MARGIN: 0in 0in 0pt 0.25in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; COLOR: #0d0d0d; FONT-SIZE: 10pt"></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 3">
<TD style="BORDER-BOTTOM-COLOR: #f0f0f0; PADDING-BOTTOM: 0in; BACKGROUND-COLOR: transparent; BORDER-TOP-COLOR: #f0f0f0; PADDING-LEFT: 5.4pt; WIDTH: 99pt; PADDING-RIGHT: 5.4pt; BORDER-RIGHT-COLOR: #f0f0f0; BORDER-LEFT-COLOR: #f0f0f0; PADDING-TOP: 0in" vAlign=top width=132>
<P style="MARGIN: 0in 0in 0pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; COLOR: #0d0d0d; FONT-SIZE: 10pt">Developing and Coaching</SPAN></P></TD>
<TD style="BORDER-BOTTOM-COLOR: #f0f0f0; PADDING-BOTTOM: 0in; BACKGROUND-COLOR: transparent; BORDER-TOP-COLOR: #f0f0f0; PADDING-LEFT: 5.4pt; WIDTH: 5.2in; PADDING-RIGHT: 5.4pt; BORDER-RIGHT-COLOR: #f0f0f0; BORDER-LEFT-COLOR: #f0f0f0; PADDING-TOP: 0in" vAlign=top width=499>
<P style="MARGIN: 0in 0in 0pt 0.25in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt">Actively develops own skills, knowledge and an area of personal interest to improve personal performance and adds value to the platform</SPAN></P>
<P style="MARGIN: 0in 0in 0pt 0.25in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt">Invites feedback from others about personal performance and how to improve further</SPAN></P>
<P style="TEXT-ALIGN: justify; MARGIN: 0in 0in 0pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; COLOR: #0d0d0d; FONT-SIZE: 10pt"></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 4; mso-yfti-lastrow: yes">
<TD style="BORDER-BOTTOM-COLOR: #f0f0f0; PADDING-BOTTOM: 0in; BACKGROUND-COLOR: transparent; BORDER-TOP-COLOR: #f0f0f0; PADDING-LEFT: 5.4pt; WIDTH: 99pt; PADDING-RIGHT: 5.4pt; BORDER-RIGHT-COLOR: #f0f0f0; BORDER-LEFT-COLOR: #f0f0f0; PADDING-TOP: 0in" vAlign=top width=132>
<P style="MARGIN: 0in 0in 0pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; COLOR: #0d0d0d; FONT-SIZE: 10pt">Leadership</SPAN></P></TD>
<TD style="BORDER-BOTTOM-COLOR: #f0f0f0; PADDING-BOTTOM: 0in; BACKGROUND-COLOR: transparent; BORDER-TOP-COLOR: #f0f0f0; PADDING-LEFT: 5.4pt; WIDTH: 5.2in; PADDING-RIGHT: 5.4pt; BORDER-RIGHT-COLOR: #f0f0f0; BORDER-LEFT-COLOR: #f0f0f0; PADDING-TOP: 0in" vAlign=top width=499>
<P style="MARGIN: 0in 0in 0pt 0.25in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt">Takes ownership and control over own work and personal goals</SPAN></P>
<P style="MARGIN: 0in 0in 0pt 0.25in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt">Remains committed, even in the face of difficulties</SPAN></P>
<P style="MARGIN: 0in 0in 0pt 0.25in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt">Looks for and takes opportunities to provide directions to others</SPAN></P>
<P style="MARGIN: 0in 0in 0pt 0.25in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt"></SPAN></P></TD></TR></TBODY></TABLE>
<P></P></SPAN><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-US; mso-ansi-language: EN-US; mso-bidi-language: AR-SA"><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt"><U><SPAN style="FONT-STYLE: normal; LETTER-SPACING: 0pt; COLOR: windowtext; FONT-SIZE: 10pt; mso-bidi-font-family: Arial">Required Work Experience and background:</SPAN></U>
<P style="TEXT-ALIGN: justify; TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.25in; mso-list: l0 level1 lfo1; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: Symbol; FONT-SIZE: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><SPAN style="mso-list: Ignore">·<SPAN style="FONT: 7pt 'Times New Roman'"> <STRONG></STRONG></SPAN></SPAN></SPAN><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt"><STRONG>Keen interest</STRONG> in worldwide lifestyle (shopping, sports, culture, travel etc).</SPAN></P>
<P style="TEXT-ALIGN: justify; TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.25in; mso-list: l0 level1 lfo1; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: Symbol; FONT-SIZE: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><SPAN style="mso-list: Ignore">·<SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt">Enjoy helping people and solving problems.</SPAN></P><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt"><U><SPAN style="FONT-STYLE: normal; LETTER-SPACING: 0pt; COLOR: windowtext; FONT-SIZE: 10pt; mso-bidi-font-family: Arial">Required Languages:</SPAN></U>
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<LI style="TEXT-ALIGN: justify; MARGIN: 0in 0in 0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial', 'sans-serif'; FONT-SIZE: 10pt"><STRONG>Excellent written and oral English Language</STRONG></SPAN></LI></UL></SPAN></SPAN></DIV></SPAN></SPAN></DIV>

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