Exxonmobil 在上海找 韩语和英文 或者 粤语和英文都很好的 Customer Service
<SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">The GCS Customer Service Professional is primarily responsible for the following activities:</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><BR></SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">• Manages and executes the customer order process, invoicing and invoice correction processes. This includes the execution of invoice adjustment requests and product returns</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><BR></SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">• Pro-actively work with customers to keep them advised of account status and understand changes in their needs and requirements</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><BR></SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">• Provides first level technical support for internet customers promoting OCS</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><BR></SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">• Executes the controls required in the order taking process for GEMS</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><BR></SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">• Responsible for prompt and accurate processing of customer orders and inquiries in GEMS</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><BR></SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">• Responds to customer requests for invoice corrections and changes, order changes, product returns and account adjustments/master updates</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><BR></SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">• Update customers and work issues relating to inventory availability, diversions, warehouse and terminals</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><BR></SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">• Process service orders and customer claims</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><BR></SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">• Direct interface with external customers in taking, revising, and service sales orders via phone, mail/fax, and OCS</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><BR></SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">• Achieve and maintain understanding of applicable Exxon Mobil Chemical products</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><BR></SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">• Maintain Sales service account responsibility for several sales territories</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><BR></SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">• Coordinate response for all emergency or special supply situations</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><BR></SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">• Issues non-dispute related credit and debit memo request to customers</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><BR></SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">• Reviews appropriate reports for incomplete or blocked orders that have not been shipped. The appropriate actions are taken to ensure orders are delivered on time or revised delivery dates are negotiated</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><BR></SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">• Communicates projected delivery date to respective customers and updates in GEMS</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><BR></SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">• Engages pricing coordinator and customer set-up as required for resolution of customer issues</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><BR></SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">• Responds to customer requests for bills of lading, certificates of compliance, certificates of analysis, MSDSs, invoice copies, general, SEUS documents, invoice inquiries, …etc</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><BR></SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">• Logs, resolves, and responds to customer issues, concerns and complaints</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><BR></SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">• Escalates unresolved customer complaints, inquiries, etc. to the Team Leader as required</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><BR></SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">• Monitor Sales control and forecasts for several product groups</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><BR></SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">• Demonstrates ongoing commitment to GCS initiatives and champions resolutions</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><BR></SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">• Responsible for stewardship input and follow up as requested by the Team Leader</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><BR></SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">• Complies with Team Leader proposed schedules and associated guidelines</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><BR></SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">• Accountable to update and relay information with regard to schedule changes to appropriate contacts including after hours coverage if required</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><BR></SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">• Inputs order specific pricing authorized by Sales (OTP)</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><BR></SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">• Resolves supply allocation issues with supply</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><BR></SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">• Maintains excellent external customer relationship ensuring contract and customer specific requirements are executed</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><BR></SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">• Interface with the Logistics Group regarding late and missed deliveries</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><BR></SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">• Communicate carrier/transportation issues to Sales and Customers </SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><BR></SPAN><SPAN lang=EN-US style="FONT-SIZE: 9.5pt; FONT-FAMILY: 'Helvetica','sans-serif'; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">• Complies with quality metrics as communicated by the Team Leader</SPAN><DIV>Please kinldy send your cv to mp0170@manpower.com.cn</DIV>
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