（广州）健康管理 客服部广招人才
<DIV><P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 10.5pt; mso-fareast-font-family: 宋体"><FONT size=4 face=宋体><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; BACKGROUND: white; COLOR: black; mso-fareast-theme-font: minor-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ascii-font-family: Simsun; mso-hansi-font-family: Simsun; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">公司坐落在天河珠江新城一带 广州国际金融中心，高档写字楼办公环境，丰厚的福利待遇，五险一金，带薪年休假，员工活动，下午茶，生日聚会，我们是一家成长型创业公司，我们注重员工与公司之间的整体成长，如果你是一名有志之士，如果你追求职业的发展，虔诚期待您的加入！！ 如需详情请留言或与本人联系 总裁特助 Steven Lee 李岩 13570118526 <A href="mailto:liyan@yarvan.com">liyan@yarvan.com</A></SPAN></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 10.5pt; mso-fareast-font-family: 宋体"><FONT face=宋体><FONT size=4>岗位名称：私人管家<SPAN lang=EN-US></SPAN></FONT></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 10.5pt; mso-fareast-font-family: 宋体"><FONT face=宋体><FONT size=4>隶属部门：客服部<SPAN lang=EN-US></SPAN></FONT></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 10.5pt; mso-fareast-font-family: 宋体"><FONT face=宋体><FONT size=4>招聘人数：<SPAN lang=EN-US>1</SPAN>人<SPAN lang=EN-US></SPAN></FONT></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>岗位职责：</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><SPAN style="BACKGROUND: white"><FONT size=4 face=宋体>1.</FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>负责公司客服专业知识的培训；</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><SPAN style="BACKGROUND: white"><FONT size=4 face=宋体>2.</FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>提高员工整体服务意识，业务知识水平，服务技能及服务质量；</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><SPAN style="BACKGROUND: white"><FONT size=4 face=宋体>3.</FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT face=宋体><FONT size=4>与服务团队内其他人员保持良好的沟通协作关系，保证<SPAN lang=EN-US>24</SPAN>小时为客人提供高质量的专业服务；<SPAN lang=EN-US></SPAN></FONT></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><FONT face=宋体><FONT size=4><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black">4.</SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black">维护好客户与公司之间的良好关系；<SPAN lang=EN-US></SPAN></SPAN></FONT></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><FONT face=宋体><FONT size=4><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black">5.</SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black">提高客服部人员的整体服务形象。</SPAN></FONT></FONT><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><BR></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>岗位要求：</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><SPAN style="BACKGROUND: white"><FONT size=4 face=宋体>1</FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>本科以上学历，<SPAN lang=EN-US>.</SPAN>积极、热情，富有亲和力；</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><SPAN style="BACKGROUND: white"><FONT size=4 face=宋体>2.</FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>具备优秀的人际沟通协调能力、执行能力、观察力和应变能力；</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><SPAN style="BACKGROUND: white"><FONT size=4 face=宋体>3.</FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>做事细心、严谨，高度的耐心和责任心；</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><SPAN style="BACKGROUND: white"><FONT size=4 face=宋体>4.</FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>个人口味及综合素养高，知识面广，接受过专业私人管家培训，具有很好的鉴赏能力；</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><SPAN style="BACKGROUND: white"><FONT size=4 face=宋体>5.</FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>具有私人管家工作经验且热爱服务行业；</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><SPAN style="BACKGROUND: white"><FONT size=4 face=宋体>6.</FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>有高级酒店<SPAN lang=EN-US>VIP</SPAN>私人管家服务经历，或海外服务行业工作经验者优先；</FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体></FONT></SPAN> </P><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black">
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 10.5pt; mso-fareast-font-family: 宋体"><FONT face=宋体><FONT size=4>岗位名称：私人健康顾问<SPAN lang=EN-US></SPAN></FONT></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 10.5pt; mso-fareast-font-family: 宋体"><FONT face=宋体><FONT size=4>隶属部门：客服部<SPAN lang=EN-US></SPAN></FONT></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 10.5pt; mso-fareast-font-family: 宋体"><FONT face=宋体><FONT size=4>招聘人数：<SPAN lang=EN-US>10</SPAN>人<SPAN lang=EN-US></SPAN></FONT></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>岗位职责：</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><SPAN style="BACKGROUND: white"><FONT size=4 face=宋体>1.</FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>为客户建立会员档案；</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><SPAN style="BACKGROUND: white"><FONT size=4 face=宋体>2.</FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>提供健康信息管理和跟踪服务，定期为客户提供有关健康专业或科普信息；</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><SPAN style="BACKGROUND: white"><FONT size=4 face=宋体>3.</FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>保证每次服务流程的运行和顺畅，提高服务质量；</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><SPAN style="BACKGROUND: white"><FONT size=4 face=宋体>4.</FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>预约健康咨询服务、办理挂号手续；</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><SPAN style="BACKGROUND: white"><FONT size=4 face=宋体>5.</FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>预约专家门诊、会诊、体检，全程陪诊服务跟踪；</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><SPAN style="BACKGROUND: white"><FONT size=4 face=宋体>6.</FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>专家接待，如机场、车站接送、餐饮联系等；</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><SPAN style="BACKGROUND: white"><FONT size=4 face=宋体>7.</FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>建立良好的客户信任感，保持公司与客户之间的良好关系。</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><BR></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>岗位要求：</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><SPAN style="BACKGROUND: white"><FONT size=4 face=宋体>1.</FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>形象好，气质佳，具有高端行业的从业经验优先；</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><SPAN style="BACKGROUND: white"><FONT size=4 face=宋体>2.</FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>具有亲和力、耐心、细心，高度的责任心，良好的客户服务意识；</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><SPAN style="BACKGROUND: white"><FONT size=4 face=宋体>3.</FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>做事有计划、有条理性，善于人际交往；</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><SPAN style="BACKGROUND: white"><FONT size=4 face=宋体>4.</FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>具有较强的应变能力和沟通协调能力；</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><SPAN style="BACKGROUND: white"><FONT size=4 face=宋体>5.</FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>良好的团队合作意识；</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><SPAN style="BACKGROUND: white"><FONT size=4 face=宋体>6.</FONT></SPAN></SPAN><FONT face=宋体><FONT size=4><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black">懂一定的红酒，茶艺，雪茄，高尔夫，奢侈品等方面的知识最佳。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; mso-fareast-font-family: 宋体"></SPAN></FONT></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; mso-fareast-font-family: 宋体"><FONT size=4 face=宋体></FONT></SPAN> </P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 10.5pt; mso-fareast-font-family: 宋体"><FONT face=宋体><FONT size=4>岗位名称：<SPAN lang=EN-US>400</SPAN>客服热线专员<SPAN lang=EN-US></SPAN></FONT></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 10.5pt; mso-fareast-font-family: 宋体"><FONT face=宋体><FONT size=4>隶属部门：客服部<SPAN lang=EN-US></SPAN></FONT></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 10.5pt; mso-fareast-font-family: 宋体"><FONT face=宋体><FONT size=4>招聘人数：<SPAN lang=EN-US>5</SPAN>－<SPAN lang=EN-US>10</SPAN>人<SPAN lang=EN-US></SPAN></FONT></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>岗位职责：</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><SPAN style="BACKGROUND: white"><FONT size=4 face=宋体>1.</FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>负责<SPAN lang=EN-US>400</SPAN>客服热线接听，客户咨询及服务受理；</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><SPAN style="BACKGROUND: white"><FONT size=4 face=宋体>2.</FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>售后服务及客户满意度的维护、提升；</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><SPAN style="BACKGROUND: white"><FONT size=4 face=宋体>3.</FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>宣传、推广公司产品，维护企业形象；</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><SPAN style="BACKGROUND: white"><FONT size=4 face=宋体>4.</FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>收集整理客户资料、会员档案信息收集，分析客户数据、管理客户关系；</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><SPAN style="BACKGROUND: white"><FONT size=4 face=宋体>5.</FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>记录咨询，发现潜在客户，促进公司产品销售；</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><SPAN style="BACKGROUND: white"><FONT size=4 face=宋体>7.</FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>整理、分析产品销售及服务中反馈的数据信息和建议；</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><SPAN style="BACKGROUND: white"><FONT size=4 face=宋体>8.</FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>客户投诉处理；</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><BR></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>岗位要求：</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><SPAN style="BACKGROUND: white"><FONT size=4 face=宋体>1.</FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>声音甜美，做事细心，具有良好的语言表达能力；</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><SPAN style="BACKGROUND: white"><FONT size=4 face=宋体>2.</FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>工作积极、主动，善于沟通、交流，有耐心；</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><SPAN style="BACKGROUND: white"><FONT size=4 face=宋体>3.</FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>良好的服务意识，较强的逻辑思维能力；</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black"><BR><SPAN style="BACKGROUND: white"><FONT size=4 face=宋体>4.</FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; BACKGROUND: white; COLOR: black"><FONT size=4 face=宋体>有一定的客服服务工作经验最佳；</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; mso-fareast-font-family: 宋体"></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><FONT size=4></FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; mso-fareast-font-family: 宋体"></SPAN> </P></DIV><ins class="modify">[本话题由 seven5566 于 2013-08-16 09:50:06 编辑]</ins>
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